CONNECT information
Returns & Exchanges
CONNECT exchanges and returns for store credit, including eligibility and instructions.
Last updated: August 13, 2026
CONNECT does not issue cash refunds or refunds to the original payment method. Eligible merchandise may be exchanged or returned for CONNECT store credit under the terms below.
Return window
Start your return or exchange request within 14 calendar days after delivery. Requests received after the return window may be declined. A return is not approved until CONNECT confirms the request and provides instructions.
Eligible merchandise
To qualify, merchandise must be unworn, unwashed, unaltered, and in its original condition with all tags, packaging, accessories, and authenticity materials attached or included. We may decline items that show wear, odor, damage, alteration, missing components, or other signs that they are no longer resalable.
Items marked final sale, gift cards, and items identified as non-returnable at the time of purchase are not eligible for return or exchange, except where required by law.
Exchanges
Exchanges are subject to inventory availability when the returned item is received and approved. We cannot reserve a replacement while a return is in transit. If the requested replacement is unavailable, CONNECT will issue store credit for the eligible merchandise value.
If the replacement costs more, you must pay the difference before it ships. If it costs less, the remaining eligible value will be issued as store credit.
Store-credit returns
Approved returns are issued as CONNECT store credit only. Store credit is based on the price actually paid for eligible merchandise after discounts. Original shipping charges, expedited shipping charges, duties, taxes that cannot be recovered, and return-shipping costs are not included unless required by law or the return resulted from a CONNECT error.
Store credit is normally issued within 5 business days after inspection. It is not redeemable for cash, cannot be transferred, and cannot be applied to a prior order.
How to request a return or exchange
- Email support@vaultstage.com within 14 calendar days after delivery. Include your order number, the item, and whether you prefer an exchange or store credit.
- Wait for approval and return instructions before shipping anything. Unauthorized returns may be refused.
- Pack the item securely with all original tags, packaging, accessories, and authenticity materials.
- Ship the package by the stated deadline and retain the carrier receipt and tracking number until the return is complete.
Customers are responsible for return-shipping costs and transit risk unless CONNECT sent the wrong item or the item arrived damaged. We recommend a trackable, insured method. CONNECT is not responsible for a return that is lost or damaged before it reaches us.
Damaged or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact support@vaultstage.com as soon as possible with your order number and clear photos of the item, packaging, and shipping label. Keep all packaging while we review the issue. If confirmed, CONNECT will provide an appropriate exchange, store credit, or other remedy required by law and will cover reasonable return shipping.
Order changes and cancellations
Orders enter processing quickly. Contact us immediately if you need a change or cancellation, but we cannot guarantee that a submitted order can be changed or stopped. If it has already entered fulfillment or shipped, this policy applies.
Legal rights
Nothing in this policy limits rights or remedies that cannot be waived under applicable law. For return or exchange help, email support@vaultstage.com.