Privacy Policy

Last updated: August 13, 2026

This Privacy Policy explains how CONNECT ("CONNECT," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our storefront, create an account, place an order, contact us, or otherwise interact with our services.

Information we collect

We collect information you provide directly, information generated when you use the storefront, and limited information from service providers that help us complete your request.

• Contact and account information, such as your name, email address, phone number, sign-in details, and communication preferences.
• Order and transaction information, such as products viewed or purchased, billing and shipping details, order history, promotions used, and return or exchange activity.
• Payment-related information. Payment providers process payment credentials directly. CONNECT receives limited transaction details needed to confirm and support an order, but does not receive your full card security code.
• Communications, such as messages to customer support, privacy requests, product feedback, and newsletter signups.
• Device and usage information, such as browser type, device type, approximate location derived from an IP address, pages viewed, referring page, and interactions with the storefront. Optional analytics is used only after you accept it.
• Security and fraud-prevention information needed to protect customers, the storefront, and transactions.

How we use information

We use personal information to provide the products and services you request; create and secure accounts; process payments and orders; arrange delivery; manage exchanges and store-credit returns; provide customer support; communicate about orders, policies, and service changes; send marketing communications when you ask for them; improve the storefront; prevent fraud and abuse; comply with legal obligations; and establish or defend legal claims.

Where applicable law requires a legal basis, we process information to perform a contract with you, comply with law, pursue legitimate business interests that do not override your rights, or act with your consent.

How we disclose information

We disclose personal information only as reasonably needed for the purposes described in this policy.

• Service providers that support payments, commerce operations, hosting, order delivery, email, customer service, analytics, security, and fraud prevention.
• Professional advisers, insurers, auditors, and authorities when reasonably necessary to comply with law or protect rights and safety.
• A successor or participating party in a merger, acquisition, financing, reorganization, or sale of all or part of the business, subject to appropriate safeguards.
• Other parties when you direct us or give consent.

CONNECT does not sell personal information or share it for cross-context behavioral advertising. Service providers may use information only to perform services for CONNECT or as otherwise permitted by law and their agreements with us.

Cookies and similar technologies

We use essential cookies and similar browser technologies to keep the storefront secure, remember your choices, maintain your bag and account session, and complete checkout. With your permission, we also use limited analytics to understand how visitors use the storefront. Optional analytics remains off until you select Accept in the cookie notice.

You can control cookies through your browser. Blocking essential storage may prevent account, bag, or checkout features from working. You can clear the CONNECT consent cookie in your browser to see the notice again.

Marketing communications

If you subscribe to CONNECT emails, we use your email address to send the updates you requested. You may unsubscribe using the link in an email. Transactional messages about an order, account, security, or policy change are not marketing and may still be sent when necessary.

Your privacy rights

Depending on where you live, you may have rights to request access to personal information, receive a portable copy, correct inaccurate information, delete information, restrict or object to certain processing, withdraw consent, opt out of certain targeted advertising or sale/sharing, and appeal a denied request. You will not be discriminated against for exercising a privacy right.

To submit a request, email support@vaultstage.com with "Privacy Request" in the subject line and describe the right you want to exercise. We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification. Some information may be retained when required or permitted for orders, security, fraud prevention, taxes, accounting, disputes, or legal compliance.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described here, including providing services, maintaining business and transaction records, meeting legal obligations, resolving disputes, and enforcing agreements. Retention periods vary by the type of information and the reason it is used. We delete or de-identify information when it is no longer needed, subject to lawful exceptions.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure. Protect your account credentials and contact us promptly if you believe your account or information has been compromised.

Children's privacy

CONNECT is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The updated version will be posted here with a revised Last updated date. We will provide additional notice when required by law.

Contact us

For privacy questions or requests, email support@vaultstage.com. Please do not send payment card numbers or other highly sensitive information by email.